terms of service

Last Updated: 9/21/2025

By accessing or using www.lovejendre.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you may not use the Site or purchase our products.

1. Eligibility & Use of Site
You must be at least 18 years old, or have the permission of a parent or guardian, to use this Site. You agree not to use the Site for any unlawful purpose. Unauthorized use of this Site is strictly prohibited. This includes, but is not limited to, scraping, copying, reselling, distributing, reverse engineering, hacking, or otherwise misusing any part of the Site or its content.

2. Products & Services
All of our products are handmade with care. Because they are crafted with natural ingredients, slight variations in color, texture, or scent may occur. While we make every effort to provide accurate descriptions, we do not guarantee that product details, pricing, or availability will always be error-free.

3. Orders, Payments & Pricing
When placing an order, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel any order at our discretion, including for reasons such as suspected fraud or pricing errors. Prices are subject to change without notice until an order is accepted. Accepted payment methods are those displayed at checkout, and payment must be completed at the time of purchase.

4. Shipping & Risk of Loss
Orders are typically processed within five business days unless otherwise noted. Processing times do not include shipping transit times, which may vary by location. At this time, Jendre ships orders only within the United States.

Orders placed with international shipping addresses will not be fulfilled and may be canceled and refunded. If we expand shipping outside of the United States in the future, additional terms will apply, including responsibility for all customs duties, taxes, and import fees.

We are not responsible for shipping delays once the package has been transferred to the carrier. Risk of loss passes to you at the time the order is delivered to the shipping carrier.

5. Returns & Refunds

Because of the personal nature of our products, all sales are final. If your order arrives damaged or incorrect, you must notify us within seven days of delivery by contacting lovejendre@gmail.com. We may request photographs of the issue. At our discretion, we will either replace the product or issue a refund. Refunds are not provided for allergic reactions, personal preferences regarding scent or texture, or misuse of the products.

6. Intellectual Property
All content appearing on this Site, including but not limited to our logos, product names, images, text, and formulas, is the exclusive property of Jendre. You may not copy, reproduce, distribute, create derivative works, or otherwise use our intellectual property for commercial purposes without our written permission. We reserve the right to take action against counterfeits, knockoffs, or other infringements of our rights.

7. Health & Safety
Our products and the information provided on this Site are not intended to diagnose, treat, cure, or prevent any disease. You are responsible for reviewing ingredient labels before using any product. We strongly recommend performing a patch test before full application. If irritation occurs, discontinue use immediately. You are solely responsible for determining whether our products are suitable for your personal use.

8. Limitation of Liability
To the fullest extent permitted by law, Jendre, its owners, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use or misuse of our products or this Site. Our total liability for any claim shall not exceed the purchase price paid for the specific product giving rise to the claim.

9. Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Massachusetts, United States. If a dispute arises, you agree to first attempt to resolve it informally by contacting us at lovejendre@gmail.com. If the matter cannot be resolved informally, it shall be submitted to binding arbitration in Massachusetts, except that you may bring an individual claim in small claims court if eligible. By agreeing to these Terms, you waive the right to participate in a class action or collective proceeding.

10. Privacy
Your use of this Site is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

11. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after such updates means you accept the revised Terms.

12. Contact
If you have questions about these Terms, please contact us at lovejendre@gmail.com.